Shipping & Order Information
Orders are processed within 1 week. Shipping costs and delivery times vary by destination. Please refer to the tables below for detailed rates.
United Kingdom
| Shipping Type | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | Free | 7-14 Days |
| Expedited Shipping | $18.00 | 3-5 Days |
USA & Canada
| Shipping Type | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | Free | 7-14 Days |
| Expedited Shipping | $25.00 | 3-7 Days |
Shipping Address
- We ship to PO Boxes and overseas locations via USPS.
- Important: Please ensure your address includes Apartment, Suite, Unit, or Building numbers to avoid delivery failures.
- We recommend placing orders early for holidays, weddings, or special events.
Order Processing
- Express orders placed before 11:00 AM EST are shipped the same day.
- Shipping operates Monday through Friday. No weekend shipping.
- Orders placed on weekends or holidays will be processed the following business day.
Returns & Refused Packages
- If a package is returned due to failed delivery or refusal, refunds are issued within 5 business days of warehouse receipt.
- Note: Original shipping fees are non-refundable.
Security & Support
- SoloveDress assumes liability for packages lost or damaged during transit.
- Have questions? Contact our support team directly: solovedress2019@outlook.com
Exchange
We provide 15 Days (from delivery date) hassle-free exchange guarantee. Just let us know which style/size you would exchange to. The exchange will be shipped within 2 business days after receiving the return. Return shipping is not covered.
Returns
If you are not satisfied with the item, please contact our customer service within 30 days of receiving the item to request a return. Therefore, we encourage you to inspect and try all items as soon as they are delivered.
**Important note: Customized items and custom tailored Dress are non-returnable and non-refundable.
**Important note: Orders for multiple products are not eligible for returns
**Important note: Multiple orders combined into one package are not accepted for return. When an order is returned, a returned logistics tracking number is required for filing.
If you wish to make a return or request a refund, you should go the write to us at solovedress2019@gmail.com and we will give clear instructions as to how to proceed with your return.
Customers will be responsible for all shipping costs associated with returns or refunds.
Your Dress must be returned in its original packaging and in the exact condition in which it arrived.
Once solovedress.com receives and inspects your returned item, we will notify you via email that it is in our possession. solovedress.com reserves the right to determine the returned product’s condition. We will contact you as soon as a determination has been made regarding the approval or rejection of your refund request. If your refund has been approved, we will process the request and issue a full refund within 7 working days.
CONTACT US / EMAIL
Please feel free to contact SOLOVEDRESS team for your return/exchange.
Email: solovedress2019@gmail.com
Tailored to You — At No Extra Cost
Every suit is carefully inspected through multiple quality checks before it reaches you, ensuring a flawless, tailor-made fit. We also offer complimentary customization, so your suit is made to suit your style and measurements perfectly.








Outseam: From your waistband down to your ankle bone, along the outside.