📌 Order & Shipping Details  
▫️ Your order will be processed within 3–5 days  
▫️ Shipping costs vary by country – find details below  
🌍 Shipping Times by Country  
▫️ United Kingdom  
  - Standard delivery: 7–14 days  
  - Expedited delivery: 3–5 days  
▫️ United States, Canada  
  - Standard delivery: 7–14 days  
  - Expedited delivery: 3–7 days  
⏰ A Few Notes on Order Processing  
▫️ Expedited orders placed before 11 am EST will ship the same day  
▫️ We ship Monday to Friday (no weekend or holiday deliveries)  
▫️ Orders placed over the weekend will be processed the following Monday  
▫️ For special occasions (holidays, weddings, proms, graduations, etc.), we recommend ordering early to ensure timely delivery  
🛡️ We’re Here to Help with Transit Issues  
▫️ SoloveDress takes responsibility for any delivery failures caused by transit problems  
📩 Need Assistance?  
Feel free to reach out to us via email: solovedress2019@gmail.com
📌 Exchange Service Information  
▫️ We offer a hassle-free exchange service within 15 days of receipt  
▫️ Please let us know the style or size you wish to exchange for  
▫️ We will ship the new item within 2 business days after receiving the returned product  
📦 Return Service Information  
▫️ If you need to return an item, please contact customer service within 30 days of receipt  
▫️ We recommend checking and trying on the item promptly upon receipt for timely processing  
⚠️ Kind Reminders  
▫️ Customized items and custom tailored dresses: Unfortunately, returns or refunds are not available. Thank you for your understanding  
▫️ Orders containing multiple products: Return service is temporarily unavailable  
▫️ Multiple orders combined into one package: Returns are not accepted  
▫️ When processing a return, please provide a logistics tracking number to help us follow up  
🔄 Return/Refund Process  
▫️ Please email solovedress2019@gmail.com and we will provide you with detailed return instructions  
▫️ Please return the dress in its original packaging and condition. Thank you for your cooperation  
▫️ After receiving and inspecting the item, we will notify you of the result via email:  
  - If your refund application is approved, it will be processed within 7 working days  
📩 Contact Us  
For assistance, please feel free to email us: solovedress2019@gmail.com
 
  
 
  
 
  
 
 
 
 
 
 
 
 
 
 
 
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  




 
  
 
  
 
  
 
  
 
  
  
  
  
  
  
  
  
  
  
  
 