📌 Order & Shipping Details
▫️ Your order will be processed within 3–5 days
▫️ Shipping costs vary by country – find details below

🌍 Shipping Times by Country
▫️ United Kingdom
- Standard delivery: 7–14 days
- Expedited delivery: 3–5 days

▫️ United States, Canada
- Standard delivery: 7–14 days
- Expedited delivery: 3–7 days

⏰ A Few Notes on Order Processing
▫️ Expedited orders placed before 11 am EST will ship the same day
▫️ We ship Monday to Friday (no weekend or holiday deliveries)
▫️ Orders placed over the weekend will be processed the following Monday
▫️ For special occasions (holidays, weddings, proms, graduations, etc.), we recommend ordering early to ensure timely delivery

🛡️ We’re Here to Help with Transit Issues
▫️ SoloveDress takes responsibility for any delivery failures caused by transit problems

📩 Need Assistance?
Feel free to reach out to us via email: solovedress2019@gmail.com

📌 Exchange Service Information
▫️ We offer a hassle-free exchange service within 15 days of receipt
▫️ Please let us know the style or size you wish to exchange for
▫️ We will ship the new item within 2 business days after receiving the returned product

📦 Return Service Information
▫️ If you need to return an item, please contact customer service within 30 days of receipt
▫️ We recommend checking and trying on the item promptly upon receipt for timely processing

⚠️ Kind Reminders
▫️ Customized items and custom tailored dresses: Unfortunately, returns or refunds are not available. Thank you for your understanding
▫️ Orders containing multiple products: Return service is temporarily unavailable
▫️ Multiple orders combined into one package: Returns are not accepted
▫️ When processing a return, please provide a logistics tracking number to help us follow up

🔄 Return/Refund Process
▫️ Please email solovedress2019@gmail.com and we will provide you with detailed return instructions
▫️ Please return the dress in its original packaging and condition. Thank you for your cooperation
▫️ After receiving and inspecting the item, we will notify you of the result via email:
- If your refund application is approved, it will be processed within 7 working days

📩 Contact Us
For assistance, please feel free to email us: solovedress2019@gmail.com